Inside Sales - Call Center Representative

SIGN ON BONUS of $250 after training (1 week from date of hire) & a guaranteed $250 for the following 2 pay periods after training (that's an additional $500 your first month!)

Come join the growing BCI Acrylic Call Center at our new location at 1950 Innovation Way, Suite 200, Libertyville, IL 60048! On-site Fitness Center, Game Room, and Coffee Bar open and available to all Call Center employees!

We offer hourly pay + commission (bi-weekly) + sign on bonus + a fun environment at a certified Great Place to Work!

BCI Acrylic is one of the top independent manufacturers of quality acrylic products for the wet area in the bathroom. We fabricate tubs, showers, surrounds, walk-in tubs, and more for both residential and commercial applications. Our products are sold and installed by independent dealers throughout the country.

We are looking for professional, outgoing, and self-motivated individuals who can sell FREE In-Home Consultations to customers over the phone. Regardless of your level of experience, we provide paid training and the support you need to be successful at BCI Acrylic! Some of our top performing representatives have no previous experience in a Call Center environment or in the Home Improvement industry.

Earn money while making a positive impact that helps homeowners improve their homes! With uncapped commissions, new call center representatives average $18-20 per hour with commission (base hourly pay + commission) for the first 90 days. Veteran reps average $22-28 per hour with commission! This is a soft sales commission intensive job. 

Essential Duties and Responsibilities

• Gather customer information, warm transfer qualified leads to our dealers, and schedule in-home appointments
• Our automatic dialer will make outbound calls for you
• No cold calling – Enjoy warm leads where the customer asked US to contact THEM!
• Answer inbound calls from prospective or existing customers
• Provide friendly and professional customer service
• Be able to be on the phone for an extended period of time

Knowledge & Skills

• Strong internet and PC skills
• Excellent written and oral communication skills
• Strong time management and multi-tasking skills
• Must be detail-oriented and highly organized
• Ability to work independently, a self–starter and energetic
• Must have interpersonal skills and a strong positive attitude. 

Call Center Schedule

• Shifts: 
  • Mon. - Fri: 8:00AM - 4:30PM 
• REQUIRED 1 EVENING SHIFT 12:30PM - 9PM (MONDAYS)
• ALTERNATING Saturdays (1 weekday off) (Saturday hours base pay + $3 shift differential per hour)
  • Sat shifts available: 9AM -5:30PM or 10:30AM - 7PM
• Interviews and job position are in-person (NOT A REMOTE POSITION)

Benefits

• Paid Training
• 401k with Company match
• Paid Time Off
• Paid Holidays
• Medical, Dental, Vision and Life Insurance
• On-site Fitness Center
• On-site Game Room
• Sign on Bonus

Education and/or Experience

• High school diploma or equivalent
• 1-2 years of Call Center or Customer Service experience (preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the employee will be sitting at a desk 100% of the time. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.

The above statement reflects the general details necessary to describe the principle functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation