E-Commerce Administrator
Libertyville, IL
Full Time
Mid Level
100% ON-SITE IN LIBERTYVILLE, IL
About Bath Concepts:
Bath Concepts is a leader in manufacturing, committed to innovation, excellence, and high-quality customer service. We provide equal opportunities for all employees and value a collaborative work environment. Join our team to help shape a future where technology drives success and security.
Position Summary:
The eCommerce Administrator supports Bath Concepts' digital presence by managing product listings, content accuracy, and assisting with overall maintenance across eCommerce platforms, including dealer portals, third-party sites, and Amazon. This role requires attention to detail, organization, and a strong customer service focus to maintain accurate data and content. The eCommerce Administrator collaborates with cross-functional teams to follow Bath Concepts' guidelines for PCI compliance within design and call center technologies, supporting a seamless and compliant eCommerce experience.
Essential Duties and Responsibilities:
The following list illustrates key responsibilities, which may include additional duties as business needs evolve.
About Bath Concepts:
Bath Concepts is a leader in manufacturing, committed to innovation, excellence, and high-quality customer service. We provide equal opportunities for all employees and value a collaborative work environment. Join our team to help shape a future where technology drives success and security.
Position Summary:
The eCommerce Administrator supports Bath Concepts' digital presence by managing product listings, content accuracy, and assisting with overall maintenance across eCommerce platforms, including dealer portals, third-party sites, and Amazon. This role requires attention to detail, organization, and a strong customer service focus to maintain accurate data and content. The eCommerce Administrator collaborates with cross-functional teams to follow Bath Concepts' guidelines for PCI compliance within design and call center technologies, supporting a seamless and compliant eCommerce experience.
Essential Duties and Responsibilities:
The following list illustrates key responsibilities, which may include additional duties as business needs evolve.
- Product Listing and Content Management
- Assist in setting up and maintaining product listings across Bath Concepts' eCommerce platforms, ensuring accuracy in product descriptions, pricing, and visual content (images, videos).
- Regularly update product information across platforms, prioritizing data accuracy and ensuring listings meet Bath Concepts' compliance and branding standards.
- Review content for SEO alignment, supporting efforts to enhance product visibility and discoverability.
- Amazon and Third-Party Platform Support
- Upload and monitor Bath Concepts' product listings on Amazon, ensuring accuracy in product details, images, and inventory levels.
- Support promotional activities on Amazon, collaborating with senior team members to adjust listings and support marketing campaigns as needed.
- Monitor customer reviews and ratings on eCommerce platforms, promptly flagging issues to senior eCommerce team members for follow-up.
- Data Management and Compliance Support
- Assist in data export and import tasks across eCommerce channels, ensuring accuracy in product data and alignment with PCI compliance standards, especially within design and call center technologies.
- Support data transformation processes using tools like Excel and Google Sheets to maintain consistent and reliable data across platforms.
- Follow a “see something, do something” approach by reporting discrepancies or potential compliance issues to the senior eCommerce team.
- Cross-Functional Team Collaboration
- Work closely with the Senior eCommerce Specialist and cross-functional teams (Marketing, Inventory, Customer Success) to align content updates, inventory levels, and project needs.
- Assist with eCommerce project timelines by coordinating basic tasks, ensuring clear communication and follow-up to support team objectives.
- Participate in team meetings and provide feedback on platform improvements to enhance user experience.
- Customer Support and User Experience
- Provide first-level support for dealer and customer inquiries on eCommerce platforms, escalating issues as needed to ensure quick and efficient resolution.
- Monitor and update UI/UX content based on user feedback, working closely with senior team members to improve platform usability and customer engagement.
- Associate’s degree in Technology, Business, Marketing, or a related field, or equivalent experience.
- 1+ years of eCommerce experience preferred; internship or relevant coursework in eCommerce or digital marketing will be considered.
- Basic knowledge of eCommerce platforms (e.g., Shopify, BigCommerce, Amazon Marketplace) and data management tools (Excel, Google Sheets).
- Familiarity with PCI compliance standards for online data handling, especially within eCommerce and call center environments, is a plus.
- Strong customer service orientation with a proactive, team-player attitude.
- Proven ability to manage multiple vendors and third-party providers, holding them accountable to SLAs and KPIs with timely follow-ups.
- Excellent organizational skills, with the ability to prioritize and handle a variety of tasks in a fast-paced environment.
- An ingrained sense of urgency, particularly in response to high-priority incidents or service issues.
- Strong project management skills, with experience leading cross-functional initiatives.
- A "see something, say something" mentality to proactively address risks or service issues.
- Primarily desk-based, with approximately 90% of time seated.
- Primarily an office-based role, with occasional travel to production areas for endpoint support or infrastructure troubleshooting.
- Office-based role with occasional visits to manufacturing areas as needed.
- Typical office noise level; moderate noise in production areas.
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